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We Believe that Customer Experience is a Catalyst for Business Transformation


Your Customer Experience Partner of Choice Since 2009!


Building Customer-Centric Businesses


Driving CX Professionalism


Driving Business Performance Through Customer Experience


We are committed to supporting build high-performing Customer-Centric organizations across the globe.

We recognize that our customers have unique needs. We conduct an organization analysis, design custom-made interventions with clear outcomes and guide our customers in making the choice that is a best fit. We support execution and this process helps our customers evolve their people, strategies, processes and culture.

Evolve CX Advisory

Our Number One Focus is Building Customer-Centric Businesses!

Guided by the Evolve Customer-Centric Model, we immerse ourselves in your business to fully
understand your needs and walk the journey to ingrain Customer-Centricity.

Evolve CX Learning

Your Customer Experience Training Partner of Choice!

Our NITA Registration: NITA/TRN/2284

  • Customer Experience Content Development
  • Customer Experience Leadership Team Workshops
  • Customer Experience Staff Training
  • Customer Experience Staff Coaching
  • Customer Experience Speaking engagements
  • Staff Team Building and Fun Events focused on Customer Experience
  • Customer Experience Certifications (CXS, CCXP)
  • Evolve Customer Experience Mentorship Program

To book your training session

Evolve CX Insights

We capture customer and employee insights to support the customer experience transformation process!

Our Capabilities:-

  • Voice of the Customer Insights
  • Voice of the Employee Insights
  • Mystery Shopping
  • Operational Data Analytics
Talk to us

We Keep Evolving

Customer Experience Technology

Together with our technology partners we provide:-

  • Experience Technology
  • Contact Centre Solutions
  • Customer Engagement Solutions
  • Learning Management Systems
  • Customer Relationship Management Systems

Evolve CX Talent Search

If looking to fill a CX role, we are here to support you.

Our Values

Guided by our four Core Values, we deliver business transformation outcomes

Customer Success

We are obsessed with experience management as a pathway that our customers take to drive business performance.


We are driven by our strong believe in the value of positive Customer Experiences.


We strive for excellence in everything we do yet keep it SIMPLE.


We are intentional about building linkages in Customer Experience transformation efforts.

About Dr. Lucy Kiruthu

Dr. Lucy Kiruthu our lead consultant is a Certified Customer Experience Professional (CCXP) and a leading CX thought leader. She holds a Doctorate in Business Administration – Strategic Management. Lucy’s innovative interventions, customer experience articles, training programs, keynotes and her book “Customer Experience at its Best” have inspired many businesses to focus more on the customer.

As the Lead consultant at Evolve CX, Lucy has led over 110 CX projects across 11 Countries and trained over 12,000 staff. In addition, Lucy is a founding member of Institute of Customer Experience Kenya (ICX-K) and the local Coordinator of the global body of CX Professionals (CXPA).

At SNDBX,  Lucy is the Customer Experience Expert.

Our Partners

We are intentional about building linkages with partners that support Customer Experience
transformation efforts across the globe.

Evolve Videos

We Love to See Our Customers Excel! #KeepEvolving







We'd like to Stay Connected!

We are here at your service. Expect to receive a response within 24 hours. Thank You!

Evolve Business Consultants Ltd
SNDBX, Ground Floor, Pioneer Point, Chania Avenue, Kilimani, Nairobi.
WhatsApp / Call us on +254 723 949362

Contact Person: Dr. Lucy Kiruthu – Lead Consultant

    Customer Experience at Its Best

    by Dr. Lucy Kiruthu

    Get your copy today at  Ksh 500 per copy. Bulk purchase 100 copies for Ksh. 40,000.

    Buy via MPESA and have a copy delivered.

    1. Go to M-Pesa menu
    2. Lipa na M-Pesa
    3. Buy Goods and Services
    4. Enter Till No. 532314
    5. Amount: Ksh. 500 + applicable delivery costs.

    Delivery within Nairobi – Ksh. 200
    Delivery outside Nairobi – Ksh. 350
    Delivery by post – Ksh. 50

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