Dr Lucy Kiruthu

How would you describe the relationship that you have with your bank? Have you built a strong relationship with your bank? Do you love your bank or don’t you? Or…

Is Safaricom going to disconnect me later this month? I don’t think so. Safaricom already has a lot of information about me. I took a photo, presented a copy of…

The business world is fraught with uncertainty. No business leader or owner can predict with certainty what will happen to their companies in the coming year, five years, or even…

It is not easy to manage business growth. In certain cases, growth is what leads to the demise of a business. The majority of entrepreneurs have a desire to grow…

Oftentimes, we associate talent with some natural ability. Those who excel in sports, the performing arts, or music are considered talented. We forget that many in these fields spend countless…

Have you ever heard of the great resignation? Last year, Anthony Klotz, a professor of business administration at Texas A&M University, coined this term to represent what has been going…

At my first real job, the company I worked with acquired another one in the same line of business. I recall the briefing at our management meeting, and soon after,…

Millions of interactions between businesses and their customers occur every minute. These interactions occur before, during, and after a transaction. Interactions are often in person or through other communication platforms.…

Are you a leader who leads with empathy? This is a question I frequently ask business leaders. The responses are always fascinating. Some people are proud of their ability to…