Evolve Insights

Are you a leader who leads with empathy? This is a question I frequently ask business leaders. The responses are always fascinating. Some people are proud of their ability to…

Do we know what percentage of our customers are loyal? By loyal, I don’t mean those that have enrolled in our loyalty program or hold a loyalty card. I mean…

Without customers, a business cannot exist. Unfortunately, many businesses are chasing away their customers daily thus risking their survival. Some are chasing customers away by the negativity displayed by their…